When IT systems fail — even briefly — the cost goes beyond just lost time. Downtime affects staff productivity, customer satisfaction, revenue, and long-term trust. But how much could it be costing your business each year?

1. Lost Employee Productivity

If systems go offline, staff can’t complete tasks, access files, or serve customers. Even 15–30 minutes of downtime per week per employee adds up to hundreds of hours annually.

Techfident’s support services help minimise disruptions with responsive remote and onsite support.

2. Missed Revenue Opportunities

Downtime can prevent sales calls, delay order fulfilment, or impact e-commerce performance. For service-based businesses, every minute lost may mean missed appointments or leads.

Read about ways to boost productivity through better IT support.

3. Damage to Client Trust

Frequent downtime can damage your brand reputation. Clients expect fast service and uninterrupted communication — outages reduce trust and may drive them elsewhere.

4. Increased Support Costs

Reactive fixes are often more expensive than proactive maintenance. Without proper monitoring and routine updates, small issues escalate into major failures that cost more to resolve.

Explore managed services for more cost-stable IT support.

5. Long-Term Operational Inefficiency

Recurring downtime affects staff morale and disrupts workflows. Over time, this leads to inefficiency across departments and a higher total cost of operations.

If your hardware is part of the problem, Techfident also offers hardware solutions tailored to business use.

FAQs

What is considered IT downtime?

Any period where systems, applications, or networks are unavailable or disrupted enough to prevent normal work activities.

How do I calculate downtime costs?

Multiply the number of affected employees by the time lost and their hourly cost — then factor in missed revenue or service delays.

Is all downtime preventable?

No system is perfect, but regular updates, proactive monitoring, and timely hardware replacements reduce the risk significantly.

What causes IT downtime?

Common causes include hardware failure, software bugs, outdated systems, poor configuration, or cyberattacks.

Can small businesses afford managed IT support?

Yes. Techfident offers flexible plans designed to support SMEs without long-term contracts or hidden fees.

Concerned About Downtime Costs?

Techfident helps reduce IT downtime through proactive support, managed services, and reliable hardware solutions. We work with SMEs across the UK to keep systems running and teams productive.

Contact us today or call 0203 488 3282 to discuss how we can support your IT systems.

Get in Touch with Techfident

At Techfident, we help businesses minimise IT downtime through proactive IT support, 24/7 system monitoring, and expert IT management. Our services include:

• Remote and onsite IT support
• Network and infrastructure management
• Cybersecurity solutions
• Microsoft 365 and cloud support

We offer flexible support plans with no long-term contracts, ensuring businesses get the help they need when they need it.

To learn more about how we can help your business stay online and productive, get in touch today via our online contact form or call 0203 4883282.