Managed Services
Organisations are increasingly looking for outside support in the form of managed services to help monitor, manage and optimise their IT infrastructure. Also due to the pace of technology change, some organisations might not have the appropriate skills to support and maintain their infrastructure. Keeping your IT infrastructure running at optimal levels of performance, while managing rising costs to achieve this goal is an ever-present challenge. Add to that the evolution of technologies that need to be implemented and maintained to remain competitive and it all means that adopting a go-it-alone in-house strategy can present significant risk.
How we can support you with Managed Services
Working in partnership with an MSP global leader providing a suite of proactive managed services that are designed to fit with any customer requirement. Standardised services-levels, technology focused core components and change management provides our customers with a best-of-breed, cost effective managed service that proactively monitors, manages and improves customer networks 24×7.
Techfident Managed Services offering consists of three levels of service, Lite, Essentials and Premium. The Premium service provides comprehensive proactive services across a network, server and software environment, whereas the Essentials service works hand in hand with our break-fix services to provide an enhanced reactive service.
Service Levels
| Lite | Essentials | Premium | |
|---|---|---|---|
| 24x7x365 | |||
| Break Fix | |||
| Monitoring and Alerting | |||
| Summary Reporting | |||
| Reactive Incident | |||
| Inclusive RU Budget / Device | |||
| Administration | |||
| Change Management | |||
| Problem Management | |||
| Proactive Incident | |||
| Ad-hoc Reporting | |||
| Full SDA Reporting |
10 step transition to Managed Services
Our phased approach working with you to prepare your infrastructure to be taken under Techfident Managed Services.
It’s simple, clear and efficient keeping you involved at each step.
Refurbished Hardware
We want to help address our customer requirements by supplying high quality,
affordable refurbished computers that are 100% fully functioning products with zero to minimal signs of usage.
Leave your details, and we will call you.
Putting our customers first.
What our customers are saying about us
Dan Pasmore
“From start to finish of each project we have received a Professional, Innovative and Reliable service which has often had to be tailored to our very specific needs. Techfident are always on hand and have made a real difference with supply and support into our multiple sites covering our Law firms across the South East.”
George Moore
“Techfident have provided an effective and efficient avenue for our IT hardware requirements. Knowledgeable, always available to discuss and advice best tech for what we want to achieve from network infrastructure through to desktop setup.”
Jeremy Gibbs
“Techfident are professional, knowledgeable and always willing to help. Their ‘hands-on’ approach to every task, regardless of size, has made implementing and managing our IT requirements an efficient and seamless process”
Sid
“We partnered with Techfident to enhance our service and network installation offerings, since day one there has been no looking back. They have been easy to engage with, very knowledgeable and bring extremely good value to how we ourselves operate in the computer & laptop repair industry. Looking forwards to working on many more projects with you.”
Joshua Green
“Since the first day we have worked with Techfident, Akbar has provided us here at Great Annual Savings an exceptional service for fulfilling our IT hardware needs at an more than attractive price, this has enabled us to make significant savings on IT hardware, such as Zero/Thin clients, Laptops, Monitors and other computer accessories.”
Colin Baker
“Techfident is our choice of partner for most of our IT hardware requirements. Dependable, consistent and knowledgeable, they are always happy to evaluate our options to give us the best advice, regardless of the size of project whilst maintaining a pleasant and professional approach throughout.”
Ed Jackson
“We were looking for an IT & Tech company who would talk to us in language we could understand, help us think through ways that technology could protect and support our business and provide a cheerful and professional service. Techfident have more than delivered on all of those requirements and made a real difference with transparency and the personal relationship we have built with you guys. In many cases advising us of more cost effective ways to get the kit/performance we require. With new releases / editions always upcoming this advice has been very much welcomed.”
Matthew Hill
“Having worked with you as a key IT partner on many projects, we have been very happy with the service provided. It helped enormously that you are familiar with our industry and the demands of our IT team to ensure an efficient service from start to delivery. Whenever we need Techfident, they are there for us.”
Technology & support at your fingertips.
With you from start to finish providing pre-sales support through to fulfillment and post-sales support.
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We’d love to hear from you.
Give us a call, send an email or drop us a note and we’ll call you back.