Managed Services

Organisations​ are increasingly looking for outside support in the form of managed services to help monitor, manage and optimise their IT infrastructure. Also due to the pace of technology change, some ​organisations​ might not have the appropriate skills to support and maintain their infrastructure. Keeping your IT infrastructure running at optimal levels of performance, while managing rising costs to achieve this goal is​ an ever-present challenge. Add to that the evolution of technologies that need to be implemented and maintained to remain competitive and it all means that adopting a go-it-alone in-house strategy ​can present ​significant risk.

How we can support you with Managed Services

Working in partnership with an MSP global leader providing a suite of proactive managed services that are designed to fit with any customer requirement. Standardised services-levels, technology focused core components and change management provides our customers with a best-of-breed, cost effective managed service that proactively monitors, manages and improves customer networks 24×7.

Techfident Managed Services offering consists of three levels of service, Lite, Essentials and Premium. The Premium service provides comprehensive proactive services across a network, server and software environment, whereas the Essentials service works hand in hand with our break-fix services to provide an enhanced reactive service.

Service Levels

 LiteEssentialsPremium
24x7x365
Break Fix
Monitoring and Alerting
Summary Reporting
Reactive Incident
Inclusive RU Budget / Device
Administration
Change Management
Problem Management
Proactive Incident
Ad-hoc Reporting
Full SDA Reporting

10 step transition to Managed Services

Our phased approach working with you to prepare your infrastructure to be taken under Techfident Managed Services.
It’s simple, clear and efficient keeping you involved at each step.

Kick-off meeting

Ratification of kit & software list

Confirm SLAs, thresholds, etc.

Review roles and responsibilities of MSP personnel and End User contacts

Setup of connectivity and remote access

Installation of Probe Server

Network discovery and import of managed components into management platform

Health Check and recommendations

Customer Managed Services Manual

Done!

Refurbished Hardware

We want to help address our customer requirements by supplying high quality,
affordable refurbished computers that are 100% fully functioning products with zero to minimal signs of usage.

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Putting our customers first.

What our customers are saying about us

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Technology & support at your fingertips.

With you from start to finish providing pre-sales support through to fulfillment and post-sales support.

Pre Sales Advice

Pre-sales Advice

We will answer any tech questions you may have before you buy.

Next Day Delivery

Most stock is available to order up to 5pm for guaranteed next-day delivery using fully tracked deliveries.

Installation Services

Installation Services

We can install systems and networking infrastructure pretty much anywhere.

See All Business Benefits

Take a look at some of our vendors.

Windows
Samsung
Lenovo
HP

Get in touch.

We’d love to hear from you.

Give us a call, send an email or drop us a note and we’ll call you back.

Learn how we can support you with Hardware Solutions.

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