Managed Services

Organisations​ are increasingly looking for outside support in the form of managed services to help monitor, manage and optimise their IT infrastructure. Also due to the pace of technology change, some ​organisations​ might not have the appropriate skills to support and maintain their infrastructure. Keeping your IT infrastructure running at optimal levels of performance, while managing rising costs to achieve this goal is​ an ever-present challenge. Add to that the evolution of technologies that need to be implemented and maintained to remain competitive and it all means that adopting a go-it-alone in-house strategy ​can present ​significant risk.

How we can support you with Managed Services

Working in partnership with an MSP global leader providing a suite of proactive managed services that are designed to fit with any customer requirement. Standardised services-levels, technology focused core components and change management provides our customers with a best-of-breed, cost effective managed service that proactively monitors, manages and improves customer networks 24×7.

Techfident Managed Services offering consists of three levels of service, Lite, Essentials and Premium. The Premium service provides comprehensive proactive services across a network, server and software environment, whereas the Essentials service works hand in hand with our break-fix services to provide an enhanced reactive service.

Service Levels

Break Fix
Monitoring and Alerting
Summary Reporting
Reactive Incident
Inclusive RU Budget / Device
Change Management
Problem Management
Proactive Incident
Ad-hoc Reporting
Full SDA Reporting

10 step transition to Managed Services

Our phased approach working with you to prepare your infrastructure to be taken under Techfident Managed Services.
It’s simple, clear and efficient keeping you involved at each step.

Kick-off meeting

Ratification of kit & software list

Confirm SLAs, thresholds, etc.

Review roles and responsibilities of MSP personnel and End User contacts

Setup of connectivity and remote access

Installation of Probe Server

Network discovery and import of managed components into management platform

Health Check and recommendations

Customer Managed Services Manual


Refurbished Hardware

We want to help address our customer requirements by supplying high quality,
affordable refurbished computers that are 100% fully functioning products with zero to minimal signs of usage.

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