Managed IT & Support Services
Telephone and Remote IT Support
This IT support service package offers the client unlimited support service calls with a telephone or remote answer. Our telephone and remote IT Support contracts function perfectly with today’s primarily cloud-based networks.
This bundle is perfect for a small company with five machines or fewer.
Unlimited telephone and remote support
Proactive monitoring
Network / Internet support
15 minute response for Priority 1
60 minute response for Priority 2
No lengthy contract tie-in
Full Onsite IT Support
This IT package allows the client to make an unlimited number of IT support service calls, and will respond either over the phone or remotely. If the problem cannot be fixed, an engineer will visit the scene at no additional expense. This contract is limitless, so you may bring up as many cases as necessary without incurring additional fees.
This bundle is ideal for small businesses that depend heavily on IT.
Unlimited telephone and remote support
Unlimited onsite support
Proactive monitoring
Network / Internet support
15 minute response for Priority 1
60 minute response for Priority 2
No lengthy contract tie-in
24/7 Remote Support
The client receives a comprehensive 24 x 7 service, unlimited support calls, and a response via phone and/or remotely with this example IT support service agreement package. We do not outsource this service to other businesses or contractors or use an after-hours telephone service. This is for 24-hour, remote, and telephone IT assistance.
This bundle is ideal for businesses with numerous remote employees that work at various times.
24/7 Support
Unlimited telephone and remote support
Proactive monitoring
Network / Internet support
15 minute response for Priority 1
60 minute response for Priority 2
No lengthy contract tie-in
The right device and infrastructure setup is essential when ensuring productivity and performance.
Diversity and choice without clutter is what we like to offer our customers. So when it comes to Computing, Peripherals & Accessories, Networking, Components, Audio, Video & Image. We’ve got you covered!
Specific software is needed in almost every industry, in every business, and for every function. It becomes more important as time goes on. Having the right software is crucial to maintaining your complete infrastructure.
We will help keep your business moving forward. Whether it’s Desktop Applications, Operating Systems, Security Software, Utilities Software, Server Applications or something else.
Our technical capabilities will supplement your in-house skills and core offering, enabling us to skill up or scale quickly and easily to fully meet our customers’ requirements from a technology and business perspective.
Our Professional Services expertise extends across all major vendors including Microsoft, Cisco, VMware and Citrix, and encompasses a breadth of technologies including cloud, data centre, networking, virtualisation, wireless, cyber security and unified communications.
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Putting our customers first.
What our customers are saying about us
Great Annual Savings
“Since the first day we have worked with Techfident, Akbar has provided us here at Great Annual Savings an exceptional service for fulfilling our IT hardware needs at an more than attractive price, this has enabled us to make significant savings on IT hardware, such as Zero/Thin clients, Laptops, Monitors and other computer accessories.”
Metaltech Precision
“Techfident is our choice of partner for most of our IT hardware requirements. Dependable, consistent and knowledgeable, they are always happy to evaluate our options to give us the best advice, regardless of the size of project whilst maintaining a pleasant and professional approach throughout.”
Parfitt Cresswell
“From start to finish of each project we have received a Professional, Innovative and Reliable service which has often had to be tailored to our very specific needs. Techfident are always on hand and have made a real difference with supply and support into our multiple sites covering our Law firms across the South East.”
European Recruitment
“We were looking for an IT & Tech company who would talk to us in language we could understand, help us think through ways that technology could protect and support our business and provide a cheerful and professional service. Techfident have more than delivered on all of those requirements and made a real difference with transparency and the personal relationship we have built with you guys. In many cases advising us of more cost effective ways to get the kit/performance we require. With new releases / editions always upcoming this advice has been very much welcomed.”
Computer Zone
“We partnered with Techfident to enhance our service and network installation offerings, since day one there has been no looking back. They have been easy to engage with, very knowledgeable and bring extremely good value to how we ourselves operate in the computer & laptop repair industry. Looking forwards to working on many more projects with you.”
HMC
“Techfident have provided an effective and efficient avenue for our IT hardware requirements. Knowledgeable, always available to discuss and advice best tech for what we want to achieve from network infrastructure through to desktop setup.”
P3
“Having worked with you as a key IT partner on many projects, we have been very happy with the service provided. It helped enormously that you are familiar with our industry and the demands of our IT team to ensure an efficient service from start to delivery. Whenever we need Techfident, they are there for us.”
Liquidline
“Techfident are professional, knowledgeable and always willing to help. Their ‘hands-on’ approach to every task, regardless of size, has made implementing and managing our IT requirements an efficient and seamless process”
Technology & support at your fingertips.
With you from start to finish providing pre-sales support through to fulfillment and post-sales support.
Take a look at some of our vendors.
Get in touch.
We’d love to hear from you.
Give us a call, send an email or drop us a note and we’ll call you back.