IT support for Hertfordshire businesses, without the runaround
Techfident provides managed IT support, cyber security, Microsoft 365 and hardware to businesses across Hertfordshire. On-site attendance is available per incident — never a hidden charge, always agreed directly with your named contact.
- Named director contact
- 1hr critical SLA
- Five services, one contract
What makes the difference
Local and accountable — not just another MSP
The size and shape of your IT provider decides how much attention you get when something goes wrong.
Response times
Contracted SLAs — not promises
Written into your agreement and enforceable. Critical issues average 15 minutes remotely.
Server down, complete network failure, total loss of service. We respond within 1 hour remotely. On-site attendance arranged as required, with response date agreed at point of escalation.
Partial outage, single-user failures, degraded service. Diagnosed and under active resolution within 4 hours during business hours.
Non-urgent requests, minor faults, scheduled changes. Acknowledged and scheduled within 8 business hours — no lost tickets, no chasing required.
What's covered
Five services. One relationship.
Everything your business runs on, under one contract and one accountable contact.
Managed IT Support
Unlimited helpdesk, monitoring and contracted SLAs.
Learn moreCyber Security
Cyber Essentials, endpoint protection and GDPR alignment.
Learn moreHardware & Infrastructure
Procurement, configuration and on-site installation.
Learn moreMicrosoft 365
Licensing, migration, Teams and SharePoint management.
Learn moreVideo Conferencing
Huddle, meeting room and boardroom systems — supplied, installed and supported.
Learn moreTalk it through with us
One call, a straight conversation, an honest assessment.
Let’s chatService coverage
Hertfordshire, Essex & London
Remote support is the primary delivery model — fast, consistent and available to every client regardless of location. Every business receives the same contracted service level.
On-site attendance
Available as a separate per-incident service — date and time agreed directly with your contact before any visit is scheduled.
Critical issues average a 15 minute remote response, with 24/7 cover available on the premium tier.
Check your areaAreas served
Hertfordshire
Essex
London
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Support tiers
Choose your cover
Two core service levels cover most business requirements. All tiers include contracted SLAs, proactive monitoring, a dedicated phone line and client portal. Minimum 6-month contract applies.
Remote
Office hours — Mon–Fri, 8am–6pm
24/7 Remote
Including out-of-hours & bank holidays
Included in both tiers
On-site attendance is an add-on. Not included in either tier — priced per incident, requirements assessed and date agreed directly with us before any visit.
What each support line coversFixed monthly fee. Minimum 6-month contract. 80%+ of business IT issues are resolved remotely without an engineer visit, according to industry benchmarks across managed service providers. Discuss your requirements →
Why Techfident
Why Hertfordshire businesses choose Techfident for IT support
One person. Always.
We handle every engagement directly. No account manager, no handoff, no explaining your setup from scratch every call.
On-site when it matters
Based in Bishops Stortford with on-site reach across Hertfordshire, Essex & London, and UK-wide by arrangement. Attendance is arranged per incident — requirements assessed, date and time agreed directly.
Proactive, not reactive
Continuous monitoring catches problems before they become incidents. Most issues are resolved before you know they existed.
Full stack, no referrals
IT support, security, hardware, cloud and AV — all covered directly. No subcontractors, no being passed to another provider.
FAQ
Common questions
You have a named director for the duration of the contract — onboarding, quarterly reviews, escalations and strategic decisions go through them directly. Day-to-day helpdesk is delivered by a specialist support team, accessible via a dedicated phone number and client portal.
Two core tiers: Remote (office hours helpdesk, proactive monitoring, patch management, anti-virus, contracted SLAs) and 24/7 Remote (all of the above plus around-the-clock cover including out-of-hours and bank holidays). On-site attendance is not included in either tier — it is available as an add-on, priced per incident. Requirements are assessed at the point of need and a date agreed directly with us. See what each support line covers →
Response times are written into your contract: Critical (complete outage) 1 hour contracted, current average 15 minutes. Medium (degraded service) 4 hours. Low (no operational impact) 8 business hours.
The helpdesk operation is ISO 27001 and ISO 9001 certified, GDPR compliant, and uses AES-256 encrypted remote sessions, MFA and least-privilege access controls. All ticket data and sessions are handled to enterprise security standards.
Techfident provides on-site IT support across the whole of Hertfordshire including Bishops Stortford, Stevenage, St Albans, Watford, Hemel Hempstead, Hatfield, Welwyn Garden City, Hertford, Ware, Harlow border areas and surrounding towns and villages. Remote support is available nationwide with no additional charge.
For managed IT support clients, critical issues (complete outage) have a contracted 1-hour response with a current average of 15 minutes. Remote resolution is typically faster, and most issues never need a visit. On-site attendance in Hertfordshire is available as required, priced per incident and agreed with you directly before any visit.
Managed IT support in Hertfordshire is priced per user per month, typically between £25 and £75 depending on service level and headcount. Ad-hoc or project-based support is available for businesses not yet ready for a monthly contract. Techfident provides a no-obligation assessment and transparent pricing — no hidden setup fees or lock-in beyond the minimum 6-month term.
Yes. Techfident works with businesses of all sizes across Hertfordshire, from sole traders and startups through to businesses with 100+ staff. Small businesses receive the same named-contact model and specialist expertise as larger clients — you always deal directly with us, not a call centre or ticket queue.
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IT Support — Hertfordshire
Hertfordshire IT support that treats your business like it matters.
Talk to us directly — based in Bishops Stortford, covering the full county. One call, a straight conversation about your IT, and an honest assessment of what you need.