What it actually means
Proactive, not reactive
Break-fix IT
Something breaks — you call, you pay, you wait
Cost is unpredictable — every incident is a bill
Provider has no incentive to prevent problems
Different person each time — no context, no continuity
Managed IT support
Systems monitored continuously — issues caught before they surface
Fixed monthly fee — no surprise invoices
Provider incentivised to prevent incidents, not fix them repeatedly
Named contact who knows your environment before any call
Response times
Contracted SLAs — not aspirational targets
1hr
Critical
Complete outage — all users affected. Remote response within 1 hour. Current average: 15 minutes.
4hrs
Medium
Degraded service or single-user failure. Diagnosed and under active resolution within 4 business hours.
8hrs
Low
Non-urgent requests, minor faults, scheduled changes. Acknowledged and scheduled within 8 business hours.
Support tiers
Choose your cover
Two core service levels cover most business requirements. On-site attendance is not included in either tier — it is available as an add-on, priced per incident, requirements assessed and date agreed directly. All tiers include contracted SLAs, proactive monitoring, a dedicated phone line and client portal. Minimum 6-month contract applies.
CoreRemoteOffice hours — Mon–Fri, 8am–6pm
Core24/7 RemoteIncluding out-of-hours & bank holidays
Unlimited helpdesk support
✓
✓
Proactive monitoring
✓
✓
Contracted SLA
✓
✓
Best practices analysis
✓
✓
Quarterly business reviews
✓
✓
Patch management
✓
✓
Anti-virus management
✓
✓
Network support
✓
✓
Automation & remediation
✓
✓
Monthly reporting
✓
✓
On-site attendance Not included — available as an add-on, priced per incident
+ Add-on
+ Add-on
Fixed monthly fee. Minimum 6-month contract. On-site attendance priced per incident, not included in core tiers. Discuss your requirements →
How it works
From first call to live managed support
Tap a step to see what’s involved
Why Techfident
Why businesses choose Techfident for managed IT support
01
Named director throughout
Akbar is your relationship owner for the life of the contract — onboarding, escalations and quarterly reviews. No rotating account managers.
02
Prevention over response
Continuous monitoring catches problems before they become incidents. The goal is no downtime, not fast recovery from it.
03
Predictable, itemised cost
Fixed monthly fee. Every quote shows exactly what’s included and what’s billed separately. No bundles that obscure the real cost.
04
Contractual accountability
SLAs written into your agreement. Critical: 1 hour contracted, 15 minute average. Enforceable, not aspirational.
Managed IT support with complete overview, no guesswork
Direct access, no sales layers. Itemised proposal, jargon-free.
Common questions
A proactive monthly contract where your systems are monitored continuously, patches applied on schedule, and issues resolved — often before you notice them. Unlike break-fix IT, the monthly fee is fixed and the provider is incentivised to prevent problems, not just fix them.
Akbar is your named director throughout — onboarding, quarterly reviews, escalations and strategic decisions. Day-to-day helpdesk is delivered by a specialist support team accessible via a dedicated phone number and client portal.
Critical (complete outage): 1 hour contracted, current average 15 minutes. Medium: 4 hours. Low: 8 business hours. Remote tiers operate 8am–6pm Mon–Fri. 24/7 tiers include out-of-hours and bank holiday response.
On-site attendance is not included in any core tier. It is available as an add-on across both Remote and 24/7 Remote plans, priced per incident. Requirements are assessed at the point of need and a date agreed directly with Akbar. Coverage across Hertfordshire, Essex and London — UK-wide by arrangement.
The minimum contract term is 6 months. Beyond that, there are no multi-year lock-ins — if the relationship is working, clients stay. If it isn’t, Techfident would rather know early.
Managed IT support in the UK typically costs between £25 and £75 per user per month depending on service level, number of devices, and whether 24/7 monitoring is included. Techfident offers fixed-cost monthly plans tailored to business size, starting with a no-obligation assessment. Pricing is transparent with no hidden charges — you will always know exactly what you are paying and what is covered.
Most businesses are onboarded within 2 to 4 weeks. The process starts with a full audit of your existing infrastructure, followed by monitoring agent deployment, helpdesk access setup and a handover call. Urgent requirements — such as a business with no current IT support — can often be accelerated. Contact Akbar directly to discuss your timeline.
A traditional in-house IT department carries significant fixed overhead — salary, NI, benefits, training and cover for holidays and sickness. Managed IT support from Techfident provides the same capability at a predictable monthly cost, typically a fraction of the equivalent headcount. You get a specialist team, a named director contact and enterprise-grade tooling without the employment burden.