Managed IT support for UK businesses that can’t afford downtime
Proactive monitoring, helpdesk and contracted SLAs — delivered by a single accountable contact who knows your environment. On-site attendance available per incident. No helpdesk queues, no upsell, no surprises.
- Named director contact
- Contracted SLAs
- Fixed monthly fee
Illustrative example
Based in Bishops Stortford · remote support UK-wide · on-site by appointment across London, Essex and Hertfordshire
What it actually means
Proactive, not reactive
Most IT problems are cheaper to prevent than to fix. The model decides which one you get.
Response times
Contracted SLAs — not aspirational targets
Written into your agreement and enforceable. Critical issues average 15 minutes.
Complete outage, all users affected. Remote response within 1 hour. Current average: 15 minutes.
Degraded service or single-user failure. Diagnosed and under active resolution within 4 business hours.
Non-urgent requests, minor faults, scheduled changes. Acknowledged and scheduled within 8 business hours.
Support tiers
Choose your cover
Two core service levels cover most business requirements. The only difference is when we answer the phone.
Remote
Office hours — Mon–Fri, 8am–6pm
24/7 Remote
Including out-of-hours & bank holidays
Included in both tiers
On-site attendance is an add-on. Not included in either tier — priced per incident, requirements assessed and date agreed directly. Covering Hertfordshire, Essex and London, UK-wide by arrangement.
What each support line coversFixed monthly fee. Minimum 6-month contract. Discuss your requirements →
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How it works
From first call to live managed support
Discovery & requirements
- Current setup, tools and issues reviewed
- Team size and user roles confirmed
- Pain points and priorities noted
- Tier recommendation made with clear reasoning
We review your current IT setup, team size, existing issues and what matters most. No sales script, no junior account manager taking notes. The tier recommendation comes from this conversation — not from a price list.
Onboarding & environment setup
- Full environment documentation and asset register
- RMM agent deployed across all supported devices
- Dedicated helpdesk number and portal activated
- Monitoring and alerting live before handover
Full environment audit, device enrolment and monitoring deployment. Your infrastructure is documented and mapped before support goes live. Dedicated helpdesk number and client portal active from day one. Typically 5–10 business days.
Ongoing managed support
- Continuous monitoring and proactive alerting
- Patch management scheduled and verified monthly
- Monthly reports: work completed, system health, tickets
- Quarterly review with us — strategic oversight throughout
Proactive monitoring active from day one. Patch schedules confirmed and verified. Monthly reports delivered. Quarterly business reviews with us covering what happened, what is coming and what needs attention. One relationship throughout.
Why Techfident
Why businesses choose Techfident for managed IT support
Named director throughout
You have one relationship owner for the life of the contract — onboarding, escalations and quarterly reviews. No rotating account managers.
Prevention over response
Continuous monitoring catches problems before they become incidents. The goal is no downtime, not fast recovery from it.
Predictable, itemised cost
Fixed monthly fee. Every quote shows exactly what’s included and what’s billed separately. No bundles that obscure the real cost.
Contractual accountability
SLAs written into your agreement. Critical: 1 hour contracted, 15 minute average. Enforceable, not aspirational.
FAQ
Common questions
A proactive monthly contract where your systems are monitored continuously, patches applied on schedule, and issues resolved — often before you notice them. Unlike break-fix IT, the monthly fee is fixed and the provider is incentivised to prevent problems, not just fix them.
You have a named director throughout — onboarding, quarterly reviews, escalations and strategic decisions. Day-to-day helpdesk is delivered by a specialist support team accessible via a dedicated phone number and client portal.
Critical (complete outage): 1 hour contracted, current average 15 minutes. Medium: 4 hours. Low: 8 business hours. Remote tiers operate 8am–6pm Mon–Fri. 24/7 tiers include out-of-hours and bank holiday response.
On-site attendance is not included in any core tier. It is available as an add-on across both Remote and 24/7 Remote plans, priced per incident. Requirements are assessed at the point of need and a date agreed directly with us. Coverage across Hertfordshire, Essex and London — UK-wide by arrangement.
The minimum contract term is 6 months. Beyond that, there are no multi-year lock-ins — if the relationship is working, clients stay. If it isn’t, Techfident would rather know early.
Managed IT support in the UK typically costs between £25 and £75 per user per month depending on service level, number of devices, and whether 24/7 monitoring is included. Techfident offers fixed-cost monthly plans tailored to business size, starting with a no-obligation assessment. Pricing is transparent with no hidden charges — you will always know exactly what you are paying and what is covered.
Most businesses are onboarded within 2 to 4 weeks. The process starts with a full audit of your existing infrastructure, followed by monitoring agent deployment, helpdesk access setup and a handover call. Urgent requirements — such as a business with no current IT support — can often be accelerated. Contact us directly to discuss your timeline.
A traditional in-house IT department carries significant fixed overhead — salary, NI, benefits, training and cover for holidays and sickness. Managed IT support from Techfident provides the same capability at a predictable monthly cost, typically a fraction of the equivalent headcount. You get a specialist team, a named director contact and enterprise-grade tooling without the employment burden.
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Managed IT Support — Hertfordshire, Essex & London
Technology, delivered with confidence.
One senior contact, directly accountable. No helpdesk queues, no upsell, no surprises. Talk to us directly about your IT environment.