What makes the difference
Local and accountable — not just another MSP
National or large MSP
Remote-only — no local on-site presence
Rotating account managers — your context gets lost
Specialist in 1–2 areas — multiple providers needed
One of thousands of clients — anonymous in the queue
Techfident
On-site and remote support across London, Essex & Hertfordshire
Akbar — named director, relationship owner & escalation point
Five services, one contract — no referrals to other providers
Boutique practice — your business is known, not just a ticket number
Response times
Contracted SLAs — not promises
Critical
1 hr
Server down, complete network failure, total loss of service. Techfident responds within 1 hour remotely. On-site attendance arranged as required, with response date agreed at point of escalation.
Medium
4 hrs
Partial outage, single-user failures, degraded service. Diagnosed and under active resolution within 4 hours during business hours.
Low
8 hrs
Non-urgent requests, minor faults, scheduled changes. Acknowledged and scheduled within 8 business hours — no lost tickets, no chasing required.
What’s covered
Five services. One relationship.
Managed IT Support
Unlimited helpdesk, monitoring & contracted SLAs
Cyber Security
Essentials, endpoint protection & GDPR alignment
Hardware & Infrastructure
Procurement, configuration & on-site installation
Microsoft 365
Licensing, migration, Teams & SharePoint management
Video Conferencing
Huddle, meeting room & boardroom systems — supplied, installed and supported
Service coverage
London, Essex & Hertfordshire
Remote support is the primary delivery model — fast, consistent and available to every client regardless of location. Every business receives the same contracted service level.
15
min
Average remote response
1
hr
Critical remote SLA
4
hr
Medium remote SLA
24/7
Cover on premium tier
On-site attendance
Available as a separate per-incident service — date and time agreed directly with your contact before any visit is scheduled.
Areas served
London
Essex
Hertfordshire
Hammersmith
Camden
Islington
Shoreditch
Hackney
Westminster
Southwark
City of London
Tower Hamlets
Canary Wharf
Lambeth
Greenwich
Harlow
Chelmsford
Braintree
Brentwood
Bishops Stortford
Hertford
Stevenage
Why Techfident
Why London businesses choose Techfident for IT support
01
One person. Always.
Akbar handles every engagement directly. No account manager, no handoff, no explaining your setup from scratch every call.
02
On-site when it matters
London, Essex and London base with UK-wide reach. On-site attendance arranged per incident — requirements assessed, date and time agreed directly.
03
Proactive, not reactive
Continuous monitoring catches problems before they become incidents. Most issues are resolved before you know they existed.
04
Full stack, no referrals
IT support, security, hardware, cloud and AV — all covered directly. No subcontractors, no being passed to another provider.
IT support that treats your business like it matters
Complete overview, no guesswork. Direct access, no sales layers.
Support tiers
Choose your cover
Two core service levels cover most business requirements. On-site attendance is not included in either tier — it is available as an add-on, priced per incident, requirements assessed and date agreed directly. All tiers include contracted SLAs, proactive monitoring, a dedicated phone line and client portal. Minimum 6-month contract applies.
Core
Remote
Office hours — Mon–Fri, 8am–6pm
Core
24/7 Remote
Including out-of-hours & bank holidays
Unlimited helpdesk support
✓
✓
Proactive monitoring
✓
✓
Contracted SLA
✓
✓
Best practices analysis
✓
✓
Quarterly business reviews
✓
✓
Patch management
✓
✓
Anti-virus management
✓
✓
Network support
✓
✓
Automation & remediation
✓
✓
Monthly reporting
✓
✓
On-site attendance
Not included — available as an add-on, priced per incident
+ Add-on
+ Add-on
Fixed monthly fee. Minimum 6-month contract. On-site attendance priced per incident, not included in core tiers. Discuss your requirements →
Common questions
Akbar is your named director for the duration of the contract — onboarding, quarterly reviews, escalations and strategic decisions go through Akbar directly. Day-to-day helpdesk is delivered by a specialist support team, accessible via a dedicated phone number and client portal.
Two core tiers: Remote (office hours helpdesk, proactive monitoring, patch management, anti-virus, contracted SLAs) and 24/7 Remote (all of the above plus around-the-clock cover including out-of-hours and bank holidays). On-site attendance is not included in either tier — it is available as an add-on, priced per incident. Requirements are assessed at the point of need and a date agreed directly with Akbar.
See what each support line covers →
Response times are written into your contract: Critical (complete outage) 1 hour contracted, current average 15 minutes. Medium (degraded service) 4 hours. Low (no operational impact) 8 business hours.
The helpdesk operation is ISO 27001 and ISO 9001 certified, GDPR compliant, and uses AES-256 encrypted remote sessions, MFA and least-privilege access controls. All ticket data and sessions are handled to enterprise security standards.
Techfident provides on-site IT support across the whole of London including Bishops Stortford, Stevenage, St Albans, Watford, Hemel Hempstead, Hatfield, Welwyn Garden City, Hertford, Ware, Harlow border areas and surrounding towns and villages. Remote support is available nationwide with no additional charge.
For managed IT support clients, critical issues (complete outage) have a contracted 1-hour response with a current average of 15 minutes. Remote resolution is typically faster. On-site attendance in London is available as required —
Managed IT support in London is priced per user per month, typically between £25 and £75 depending on service level and headcount. Ad-hoc or project-based support is available for businesses not yet ready for a monthly contract. Techfident provides a no-obligation assessment and transparent pricing — no hidden setup fees or lock-in beyond the minimum 6-month term.
Yes. Techfident works with businesses of all sizes across London, from sole traders and startups through to businesses with 100+ staff. Small businesses receive the same named-contact model and specialist expertise as larger clients — you always deal directly with Akbar, not a call centre or ticket queue.