What’s the Difference Between IT Support and Network Support?

In today’s digitally driven UK, businesses rely heavily on robust IT infrastructure. But with complex systems and ever-evolving technology, navigating technical issues can feel overwhelming. This is where IT support and network support come into play. While these terms may seem interchangeable at first glance, they cater to distinct aspects of your IT ecosystem.

So, what exactly is the difference between IT support and network support? This blog unravels the mysteries of these crucial services, helping UK businesses understand their unique strengths and identify the right solution for their needs.

IT Network Support

IT Support: Your Tech Troubleshooter

Imagine IT support as your personal tech guru. Encompassing a wide range of services, it focuses on maintaining and troubleshooting individual devices, software, and user-related issues. Here’s a breakdown of what IT support typically covers:

  • Hardware and software troubleshooting: From malfunctioning laptops to software glitches, IT support professionals diagnose and resolve issues related to individual devices and software programs.
  • User support: They provide assistance with everyday IT challenges faced by users, such as password resets, application installation, and general technical queries.
  • Data backup and recovery: Protecting your valuable data is paramount. IT support ensures secure data backups and assists in recovery efforts in case of data loss.
  • Security solutions: They implement and manage security software, firewalls, and other measures to safeguard your systems from cyber threats.
  • Software updates and maintenance: Keeping your software updated is crucial for optimal performance and security. IT support takes care of software updates and routine maintenance tasks.

Network Support: The Backbone of Your Connectivity

Think of network support as the central nervous system of your IT infrastructure. It focuses on ensuring the smooth operation, performance, and security of your network, which connects various devices and resources within your organisation. Here’s what typically falls under the umbrella of network support:

  • Network design and implementation: From setting up a new network to expanding an existing one, network support professionals design, install, and configure network infrastructure.
  • Network monitoring and troubleshooting: They proactively monitor network performance, identify potential issues, and troubleshoot network-related problems like slow internet speeds or connection drops.
  • Network security: Protecting your network from unauthorised access and malicious attacks is critical. Network support specialists implement and manage firewalls, intrusion detection systems, and other security measures.
  • Network optimisation: Ensuring your network operates efficiently and delivers optimal performance is key. They identify bottlenecks and implement solutions to optimise network performance.
  • Network device management: They manage network devices like switches, routers, and firewalls, ensuring their proper configuration and functionality.

The Overlap

While distinct in their focus areas, IT support and network support often overlap and collaborate to ensure a seamless and secure IT environment. For instance, an IT support technician troubleshooting a user’s internet connection might need to escalate the issue to a network support team if it’s network-related.

Choosing the Right Support for Your UK Business

The ideal support option for your business in the UK depends on your specific needs and IT environment. Here’s a quick guide:

  • For individual device and software issues, user support, and general IT troubleshooting, IT support is the way to go.
  • If you experience network-related problems like slow internet, connection drops, or require network design assistance, network support is your best bet.
  • Many IT service providers offer combined IT and network support packages, catering to both your individual device and network needs.


Remember, proactive IT and network management is crucial for preventing problems and ensuring long-term stability. Consider offering basic IT training to your staff, empowering them to handle everyday tasks like password management and troubleshooting minor software glitches. This can reduce the burden on your support team and improve the overall user experience.

By understanding the distinct roles of IT support and network support, you can make informed decisions about the services your UK business needs. Remember, they work in harmony to create a reliable and secure IT foundation that empowers your team and drives

Techfident offers a comprehensive range of solutions for both remote support and remote desktop needs. Whether you’re seeking technical assistance or seamless remote access, we have the right tools and expertise. If you’re in desperate need of IT Support, get in contact with us now.